MS (clearly not Paris H): Thank you for chatting with us.
Please click the "Close" button on the top right of the chat window to tell us how we did today.
All I could think of was, "You are in a maze of twisty little passages, all alike." Okay, let's try this again. It insists I sign in, and is giving me the unable to activate Office message.
Paris H: What I would recommend you do is uninstall and reinstall the software. Paris H: Please click here for Uninstall Office 2011 from a Mac The link was to instructions for uninstalling Office 2011. I had just bought, installed, and attempted to use Office 2016. DG: No, I have Office 2016 that I need to uninstall because it won't activate. (Some time went by) Paris H: Please click here for Uninstall Office 2016 for Mac This time the link was more appropriate to the problem.
In the second stage, the instructions state "In the Launch Daemons folder, Control click or right-click com.microsoft.officeprefs.plist and click Move to Trash." But, as it turns out: DG: The file specified in Library, com.microsoft.officeprefs.plist, does not exist. Yepper, the instructions Microsoft provided for uninstalling Office were wrong.
There is a file com.microsoft.office.licensing V2.helper.plist. Can you imagine run-of-the-mill Mac users digging in their Library folder?
The screen image below shows that I have one install (because I finally do), but when I got to this screen originally, the install count showed zero. But as soon as I hit the red Install In the third step, the screen showed the email address I was supposed to sign in under, and it was my personal email address, the address I used to buy the software. Eventually, the software downloaded and I subsequently ran the installer (which was functionally identical to the first installer run). I was able to login and was, in fact, able to activate Word. Satisfied with what I thought was a completed installation and activation process, I opened up the Word document I wanted to edit all along. I took a moment to remind myself that it's just software and then took a couple of calming deep breaths. It went through the sign-in process again, and this time, Word reopened, but without any "you must activate" message.
I once described Microsoft's mission statement thusly: "Microsoft builds incredibly deep, powerful, and flexible software products that -- before they see the light of day -- must be infused with a level of unnecessary inconvenience, incomprehensible restrictions, and regressive policies such that all possible joy has been removed prior to customer contact." Yep, they're on mission.
I came back to Microsoft for this product evolution. Gosh, I'm getting tired of the hassles Microsoft seems to engineer into their products.
Office 2011 for Mac is so bad that I have a Parallels install of Windows on most of my Macs, just to run Office 2013 in a Windows virtual machine. I do a tremendous amount of work in Word and Power Point, and I just wanted them to run natively on my Macs.
I wanted to use Office 2016 and stop all the weirdness that I have to go through when running a Windows instance to edit a Word file.
Yep, uninstall the software I just installed and then reinstall it so that it might activate. Given that this is a Mac and we're talking Office here, I knew in the marrow of my bones that just taking the applications out of the Applications folder and trashing them wouldn't be enough. After all, I was still talking with Paris H., and you just don't close the window on Paris H. How do I uninstall the brand new Office I just bought because I can't use it? The instructions weren't correct, but the link was right.